San Antonio, Texas 78209

1-866-232-4386 Toll Free, (210)829-7202 Office (210)829-5207 Fax

www.ams-sa.com

Dear Homeowner,

Prior to purchasing your home, you were informed of the Stratford at Bulverde Village Homeowners Association and its many fine features. The Board of Directors and the Architectural Control Authorities would like to provide you more information about the Association's rules and regulations, services provided by outside agencies, utilities and phone numbers for your convenience.

Homeowners in the Stratford at Bulverde Village want to make it a better place to live and enhance long-term property values. In order to do this, everyone must comply with the Declaration of Covenants, Conditions and Restrictions (DCCR's), which are provided at time of closing. Most violations occur as a result of insufficient information or misinformation. The following information is provided to help clarify the requirements. If you have any questions, please call the Association office at 829‑7202 or visit our website at www.ams-sa.com.

Association:

The Stratford at Bulverde Village Association is a non‑profit organization. The Association owns and maintains the common properties and facilities. The common properties and facilities include, but are not limited to, public rights‑of‑way or easements, walls, fencing, greenbelt landscaping, sprinkler systems and improvements.

Every homeowner is an automatic member of the Stratford at Bulverde Village Homeowners Association and the Bulverde Village POA (community park/pavilion & parkway areas), shares a portion of the responsibility for their support and pays mandatory assessments.

The Stratford at Bulverde Village assessments (currently $150.00 per year) are billed semi-annually and are due on the 1^st of January and the 1^st of July of each year. The Bulverde Village POA assessments (currently $200.00 per year) are billed annually and are due on the 1^st of January of each year. (If you do not receive a statement, your account is still due and you should make arrangements for payment.)

Administration:

The offices of the Association are located on the access road off of Loop 410 East at Harry Wurzbach. It is a two-story tan building with “Association Management Services" on the front of it. The actual mailing address is 1600 N.E. Loop 410, Suite #202, San Antonio, Texas 78209, (210-829‑7202). Hours of operation are: Monday through Friday, 8:00 a.m. to 6:00 p.m.

Responsibilities are to represent the Association in providing for the physical maintenance and operation of the common facilities as well as administer the services of all contractors providing services to the Association. Additional responsibilities include collecting assessments, making disbursements, establishing the budgets, keeping financial records and maintaining all administrative records of the Association. The Association has other responsibilities, at the direction of the Board, such as assisting in Architectural review.

Building & Improvements Approval:

The Architectural Control Authority (ACA) must approve any exterior improvements to your home or property before work may be started. It is the responsibility of each owner to submit plans for any improvement to the ACA for review at the time of submission of the plans. Plans must be approved in writing prior to commencing construction.

"Improvement" is defined as any addition or change to the existing property. Everything is covered from home additions, to sidewalks, replacement or treatment of fences, landscaping, lawn sculptures, pool, patios, decks, flagpoles, basketball goals, athletic equipment, radio/TV antennae, satellite dishes, backyard sheds, gazebos, playscapes, swing sets, exterior colors to home, changing of windows, etc.

For improvements, please submit a site drawing (showing lot, existing house and any additions, intended placement on site, list of materials, colors, screening, etc.) to the Association office along with the Improvement Request Form included in this packet. Additional copies of the form may be obtained from the Association office or downloaded from our website at www.ams-sa.com.

Pets:

All household pets shall at all times, except when they are confined within the boundaries of a private single‑family residence, be restrained or controlled by a leash, rope or similar restraint. Please do not let your pets run loose. Please also clean up after your pet when taking them for a walk, no one wants their landscaping damaged nor wants to clean up after someone else's pet.

Utilities & Services:

CPS (City Public Service) provides electric and gas 210-353‑2222 www.citypublicservice.com

SAWS (San Antonio Water System) provides water 210-704-7297 www.saws.org

GVTC (Guadalupe Valley Telecommunications

Cooperative) provides telephone & cable service 800‑367-4882 www.gvtc.com

Waste Management provides garbage collection 210-368-5000 www.wm.com

Streetlights:

City Public Service (CPS) maintains the streetlights. If you notice a light out, please report it to CPS at 210-353-2222 or call the association office at 210-829‑7202 or submit a request on the city’s SA Citizens Request website at www.sanantonio.gov/sacr/.

Speed Limits & Traffic Signs:

The streets are public. Traffic and pedestrian control signs and speed limits are installed and maintained by Bexar County. For additional information visit the Bexar County website at www.bexar.org/.

Newspaper Delivery:

Delivery of the San Antonio Express News is available by calling 210-250‑2000. For additional information visit their website at www.mysanantonio.com/.

Mail Delivery:

Delivery is made Monday through Saturday and deposited in the cluster mailboxes provided by the builder. Boxes are assigned by the Post Office. The USPS Encino Park Station, located at 20403 Encino Ledge, serves the Residents of the Stratford at Bulverde Village; for any general questions regarding your mail service or post office please call 1-(800)-275-8777. The Encino Park substation can be reached at (210) 497-6391. Keys and locks associated with individual mailboxes are the responsibility of the resident upon issuance of the initial keys. Any damage or loss of keys is the sole responsibility of the homeowner. For more information visit the USPS website at www.usps.com. Your new zip code is 78261.

Garbage Services:

Waste Management provides garbage service. To set up service, call Waste Management at 210-368-5000. Garbage is picked up on TUESDAYS – Trash cans are to be placed curbside ONLY ON THE MORNINGS of pickup by 7 a.m. Please do not leave trash or grass leaf cans/bags on the curb for pickup; they must be stored out of sight until the actual morning of pickup. For more information, visit their website at www.wm.com.

Public Schools*:

Northeast Independent School District (NEISD) 210-804-7000 www.neisd.net

* Due to enrollment caps, the schools are subject to change. Please consult your school district’s main office for future plans.

ALL EMERGENCY SERVICES MAY BE REACHED BY DIALING 911

Fire Protection & Rescue:

The Bulverde/Bexar County Volunteer Fire Department provides fire fighting & rescue services. In non-emergency situations call 830-980-4733 or visit their website at www.bexarbulverdevfd.org/.

Police:

The Bexar County Sheriff’s Department provides public law enforcement service. In non-emergency situations call 210-335-6000 or visit their website at www.bexar.org/bcsheriff/.

If we may provide any additional information,

Please call the Association office at 210-829‑7202

Welcome to

Stratford at Bulverde Village!